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OUR IT SERVICES. IMPLEMENTATION, TRAINING & SUPPORT.

YOU'LL NEVER WALK ALONE.

We support Lobster newbies and ‘old hands’, alike. With our services. You’re looking to
run the software on-premise? Or in the cloud? Would you rather take care of the solution
yourself or delegate tasks? Are you keen to purchase an edition or buy a subscription?
Looking to make your employees Lobster-literate in less time? You’re wanting information
on new modules, licence changes or customer discounts? And are wondering who’s there
to help with the occasional hiccup? Lobster is on hand to support you before and after you
choose us. With:

OUR IT SERVICES. IMPLEMENTATION, TRAINING & SUPPORT.

YOU ORDER. WE DELIVER.

LOBSTER’S SERVICE AND DELIVERY MODELS.

  • On-prem and in the cloud
  • Free up IT resources
  • Lobster as an experienced provider
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JUST THE WAY YOU LIKE IT.

LICENCES. EDITIONS. INSTALLATIONS.

Licensing with Lobster is incredibly flexible. Because we want our customers to have a custom experience when working with our software solutions Lobster_data, Lobster_pro and Lobster_pim. We’re not selling smoke and mirrors. Which is why Lobster offers customers a choice of three editions, various installations, and a variety of licenses including purchase, subscription options as well as additional services in the cloud.

  • Three scalable Editions: Starter, Business & Enterprise
  • Step-by-step expansion through performance enhancements
    as well as additional modules and options
  • Test system included free of charge with every licence
  • Installation on-premise, in a data centre or in the cloud
  • Relocation without no technical hassle
  • Fast activation via the Lobster online system
  • One licence file with one licence number per system across all
    customisations, upgrades and downgrades
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ADVICE & ACTION.
ACROSS THE BOARD.

CONSULTING & TRAINING.

Software is not an end in itself. It is truly a tool. A tool for digital action. This sometimes calls for support. To answer initial questions. Before choosing our software. Perhaps when booking packages and add-ons. For mappings, configuration, process migration, monitoring and for interfaces. Or in the longer term at project level. We’re also happy to train your employees. Either tailored to your company’s requirements or hosted in the Lobster Academy. Whether remote, on site at your offices or ours.

LET’S TALK.

PROGRAMMERS 4.0

Knowledge has always been the key to success. Which is why we train
you and your employees on how to use Lobster_data and Lobster_pro.
From first steps down to the smallest of details. Whether remote or on
site at the Lobster Academy. You’re a recent Lobster customer? Or you’ve
been with us for a while? For Lobster_data or Lobster_pro? Want to go
into detail? No matter whether you’re looking to gain some confidence in
using our products. The Lobster Academy has something for all levels.


THE LOBSTER ACADEMY

TRAINING? Tailored to your needs! Feel free to get in touch.

SYNERGY AND STRATEGY.

LOBSTER CUSTOMER CARE.

Customer care. Customer relations. Customer experience. That’s what our Customer Care team is all about. It’s about providing tips so that you as a customer can harness the full potential of our software. It’s about answering questions when changing licence or booking new modules, updates or support. It’s about information on webinars and Academy training courses. About Lobster discounts and public subsidies. About our newsletter and the latest updates. It’s about service. It’s about you.

FIRST, SECOND, THIRD.

USER SUPPORT. TECHNICAL SUPPORT. PROJECT SUPPORT.

Although Lobster_data and Lobster_pro are designed to be user-friendly, a helping hand from our Support team can sometimes move things along. As an initial point of contact for solving simple and complex challenges and receiving expert support whether it be to do with upgrades, updates or issues at programming level. From our User or Technical support. From our Project support. First, second and third level. Via designated contact persons in-house at your company and at Lobster, who know each other well and can quickly resolve any issues.


„Thank you so much for your help. It all works perfectly now. It’s always a great pleasure to work with the Lobster support team :)“
Julian Willerding | Sirl interaktive Logistik GmbH
„You have just broken the support team world record. Not once in my 30-year-and-counting IT career have I experienced a response that was that fast.“
Jürgen Akolk | Waldemar LINK GmbH & Co. KG
„Ha, it works now.... you never fail to impress. Thanks.“
Philippe Schaefer | Logwin Holding Aschaffenburg GmbH
„Many thanks for the - as always - quick and thorough response to my query. This ticket can now be closed.“
Dennis Winter | NOSTA Holding GmbH
„That would have taken me ages to figure out on my own. As always: Great support.“
Theo Krämer | Eberspächer Climate Control Systems GmbH & Co. KG

UNSER SERVICE. PER MAIL ODER TELEFON.

 

  • ON Updates, upgrades, releases, support of communication protocols (e.g. AS2, FTP, OFTP, HTTP, SAP ALE, SMTP, SSH, etc.), certificates, troubleshooting, security settings
  • About connection configurations: support when creating communication channels under partner administration/using certificates/TLS encryption/database connections etc.
  • About configuring profiles: “Which filter solves a certain request?”/“How does database transaction management work?”/“Which input agent or response path do I have to use?” etc.
  • About runtime problems: Lobster_data isn’t opening/problems with the program’s ability to access file systems, databases, mail servers etc.
  • About any other support services we can help you with, such as special support, 24/7 support. Simply add to your order.

 

 

Please add your installation ID in the subject line.
No ticket creation on the website.

DROP US A MESSAGE OR CALL US NOW:
+49 8157 590 99 – 20

UNSER SERVICE. PER MAIL ODER TELEFON.

 

  • Support when creating mappings and give best practice advice on implementing requirements for business processes within Lobster_data
  • Solutions whether it be general support with process mapping in Lobster_data/ alternative options for existing profiles, formats (syntactic questions about CSV, XML, EDIFACT, JSON, EDIFACT, IDOC, XML etc.)/content-related questions relating to ZUGfERD invoices etc.
  • Answers to software-related questions: technically phrasing SQL queries in Lobster_data/help with regular expressions/use of character sets etc.
  • Teaching of optimal software use, performance and resource management
  • Help with JasperReports: connecting Lobster_data/complimentary remote beginner training course

 

 

Please add your installation ID in the subject line.
No ticket creation on the website.

DROP US A MESSAGE OR CALL US NOW:
+49 8157 590 99 – 20

UNSER SERVICE. PER MAIL ODER TELEFON.

 

 

  • Implementing Lobster_pro software goes hand in hand with training our users in our ‘learning-by-doing’ workshops
  • Our training sessions will teach you the Lobster system by showing you how to create your first function module all by yourself – under the watchful eye of our expert team, of course.
  • But fear not, we will slowly take the training wheels off as you move on to creating your second and third modules.
  • Your contacts at Lobster will also be on-hand to provide initial support when starting a new project phase. After that, they will be available for general project support, to answer questions and give guidance.
  • Step-by-step, you will slowly be able to take control of the development of your Lobster-based solution.
  • Your in-house IT colleagues can work independently, flexibly and respond quickly.
  • Our Lobster experts will make sure that you stay on track even when the going gets tough.
DROP US A MESSAGE OR CALL US NOW:
+49 8157 590 99 – 0

User Support

First support for:
    • Solutions plus tips & tricks
    • Process mapping
    • Syntactic questions (protocols)
    • Potential for improvement
    • JasperReports
BEST AT BASICS.

Our User support team acts as a first point of contact, offering you support with concrete process or mapping-related questions as you navigate the software independently.

Technical Support

Complex support for:
    • Concrete mappings
    • Specific process problems
    • Communication protocols
    • Profile configuration
    • Runtime problems
COMPETENT WHEN THINGS GET COMPLICATED.

Technical support is the first port of call when it comes to updates and upgrades, system support and fixing bugs. In other words, they help with specific, complex questions. Additional services such as special support or 24/7 support can be added on request.

Project Support

CONTINUOUS SUPPORT FOR:
    • Configuration options
    • Data flows
    • Implementing business processes
    • Process optimisation
    • Project management
DO. IT. YOURSELF.

After the initial learning-by-doing workshop, our Project Support team is also on hand to help customers later on in their project. Supports the scalable development of a Lobster solution.